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Data Deletion Instructions

Last updated: October 23, 2026

You can ask us to delete your data at any time. This page explains how, whether you are an AUTODMs customer or someone who messaged a business that uses AUTODMs.

1. Delete your workspace in AUTODMs

If you have an AUTODMs account:

  1. Sign in at app.autodms.com.
  2. Go to Settings → Workspace.
  3. Click Delete workspace and confirm.

This disconnects all channels, stops every automation and schedules all workspace data for deletion, including contacts, conversations, automations and access tokens.

2. Remove AUTODMs from Facebook or Instagram

You can also remove our access directly in Meta’s settings:

  1. On Facebook, go to Settings & privacy → Settings → Business integrations (on some accounts: Apps and websites).
  2. Find AUTODMs and click Remove.
  3. For Instagram, open Settings → Website permissions → Apps and websites, then remove AUTODMs.

When you remove the app, Meta notifies us and we delete the data we received for that account, following the timeline below. For WhatsApp, disconnect the number from Settings → Channels in AUTODMs or from WhatsApp Manager.

3. Request deletion by email

Email privacy@autodms.com with the subject “Data deletion request”. Include the email address of your AUTODMs account, or the Facebook Page, Instagram username, WhatsApp number or TikTok account you connected. We may ask you to confirm you own the account before we delete anything.

4. If you messaged a business that uses AUTODMs

The business you messaged controls your conversation data. The quickest way is to ask them directly. You can also email privacy@autodms.com with:

  • the name of the business or account you messaged;
  • the channel (Instagram, WhatsApp, Messenger or TikTok);
  • your username or phone number on that channel.

We will pass your request to the business and, where we can, delete your data on their behalf. On WhatsApp, you can also reply STOP to stop receiving automated messages.

5. What happens and when

  • Immediately: automations stop and connected channels are disconnected.
  • Within 30 days: data is deleted from our live systems. We confirm by email when it’s done, with a confirmation code you can use to check the status.
  • Within 90 days: data is removed from encrypted backups.
  • Kept by law: limited billing records (for example, invoices) are kept for as long as tax law requires.

6. Questions

See our Privacy Policy for more on how we handle data, or email privacy@autodms.com.